Privacy Policy

Last Updated: 3 August 2026

1. Introduction

Peptology Labs Ltd (“Peptology Labs”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit peptologylabs.uk, create an account, place an order, or contact us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

2. Who We Are

Data Controller

Peptology Labs Ltd

Website: https://peptologylabs.uk

Email: support@peptologylabs.uk

3. Information We Collect

Depending on how you interact with our website, we may collect:

Information you provide

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Account login details
  • Information submitted through our contact form
  • Order history
  • Communications with our customer support team

Information collected automatically

When you visit our website we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on our website
  • Referring website
  • Cookie identifiers
  • Website usage information

4. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Create and manage customer accounts
  • Arrange delivery of orders
  • Respond to enquiries
  • Provide customer support
  • Prevent fraud and misuse
  • Improve our website and customer experience
  • Maintain website security
  • Comply with legal obligations

We only process your personal data where we have a lawful basis to do so.

5. Lawful Bases for Processing

Depending on the circumstances, we rely upon:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent (where required, such as certain cookies)

6. Payment Information

Orders are currently completed via bank transfer.

We do not collect or store your online banking credentials.

7. Shipping

To fulfil your order, we share the information necessary for delivery with our shipping provider, including:

  • Name
  • Delivery address
  • Email address (where required)
  • Telephone number (where required)

This information is only shared for the purpose of delivering your order.

8. Cookies

Our website uses cookies to help provide a better browsing experience.

Cookies may be used to:

  • Keep you logged into your account
  • Remember shopping cart contents
  • Improve website functionality
  • Measure website performance
  • Analyse website traffic

Analytics cookies are only used where you have provided consent where required.

You can manage or disable cookies through your browser settings.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Meet legal and tax obligations
  • Resolve disputes
  • Maintain business records

Where data is no longer required, it will be securely deleted or anonymised.

10. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While we take reasonable precautions, no internet transmission can ever be guaranteed to be completely secure.

11. Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing relies upon consent

Requests can be made by contacting us using the details provided below.

12. Third Parties

We only share personal information where necessary to operate our business, including trusted service providers involved in:

  • Website hosting
  • Website operation
  • Order fulfilment
  • Shipping services
  • Website analytics

These providers only receive information necessary to perform their services.

13. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Peptology Labs Ltd

Website: https://peptologylabs.uk

Email: support@peptologylabs.uk

If you are unhappy with how your personal information has been handled, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Research use only

All products are supplied strictly for laboratory and research purposes. They are not intended for human or animal consumption, and are not medicines, cosmetics or dietary supplements.