Privacy policy
Privacy Policy
Effective date: 29 March 2026
This Privacy Policy explains how Peptology Labs Ltd ("Peptology Labs", "we", "us", or "our") collects, uses, stores, and protects your personal data when you visit our website, create an account, place an order, or otherwise interact with us.
We take a structured and controlled approach to handling personal data, applying the same principles of accountability, transparency, and consistency that underpin our wider operational standards.
By using our website, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.
1. Who we are
Peptology Labs Ltd is a company registered in England and Wales.
Company number: 17117319
Registered office:
Peptology Labs Ltd
66 Paul Street
London
England
EC2A 4NA
United Kingdom
Email: info@peptologylabs.uk
Website: peptologylabs.uk
For the purposes of UK data protection legislation, Peptology Labs Ltd is the data controller responsible for your personal data.
2. Personal data we collect
Depending on how you use our website, we may collect and process the following information:
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Name
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Billing address
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Delivery address
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Email address
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Telephone number
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Order history and transaction information
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Account login information (where applicable)
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Customer service enquiries and communication history
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IP address
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Browser, device and technical information
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Website usage data, including pages viewed and interactions
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Cookie and analytics information
We do not intentionally collect special category (sensitive) personal data.
3. How we collect your data
We collect personal data:
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when you place an order
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when you create an account
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when you contact us
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when you subscribe to marketing communications
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automatically through cookies and similar technologies
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from trusted third-party providers including payment processors and delivery partners where necessary to fulfil your order
4. How we use your data
We only process personal data where necessary for legitimate business purposes and in accordance with applicable law.
Your information may be used to:
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process and fulfil orders
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process payments
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arrange delivery
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provide customer support
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communicate regarding your orders
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improve our website and customer experience
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maintain website security and prevent fraud
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comply with legal, regulatory and accounting obligations
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administer customer accounts
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send marketing communications where permitted
We do not make solely automated decisions that produce legal or similarly significant effects on individuals.
5. Lawful basis for processing
Under UK GDPR, we process personal data using one or more of the following lawful bases:
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Performance of a contract
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Compliance with a legal obligation
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Legitimate interests
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Consent (where required)
Where consent is relied upon, it may be withdrawn at any time.
6. Marketing communications
Where you have chosen to receive marketing communications, we may send information relating to:
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product availability
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company updates
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new product launches
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relevant announcements
You may unsubscribe at any time by:
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clicking the unsubscribe link included in marketing emails; or
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contacting us at info@peptologylabs.uk
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
7. Cookies
Our website uses cookies and similar technologies to:
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ensure the website functions correctly
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remember user preferences
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improve website performance
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understand website usage
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support analytics where enabled
Some cookies are strictly necessary for the operation of our website and do not require consent.
Where required by law, we will request your consent before placing non-essential cookies.
You can manage cookie preferences through your browser settings and any cookie preference tools available on our website.
8. Sharing your data
We may share personal data where necessary with trusted third parties including:
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Shopify (our ecommerce platform)
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payment service providers
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delivery and logistics providers
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IT, hosting and website service providers
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analytics providers
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marketing service providers (where applicable)
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professional advisers
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regulatory authorities and law enforcement where legally required
We do not sell your personal data.
All service providers are required to process personal data appropriately and securely.
9. International transfers
Some third-party providers may process personal data outside the United Kingdom.
Where personal data is transferred internationally, appropriate safeguards are implemented to ensure that it receives an equivalent level of protection in accordance with applicable data protection law.
10. Data retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to comply with legal, regulatory, tax and accounting obligations.
Typical retention periods include:
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Order records — up to 6 years
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Customer communications — up to 24 months
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Marketing data — until consent is withdrawn or you unsubscribe
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Customer accounts — until deleted or inactive for an extended period
Where required by law or where there is a legitimate business reason, data may be retained for longer.
11. Your rights
Subject to applicable law, you may have the right to:
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access your personal data
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request correction of inaccurate data
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request deletion of your personal data
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request restriction of processing
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object to certain processing activities
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withdraw consent where applicable
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request transfer of your personal data where legally available
To exercise any of these rights, please contact:
We may request proof of identity before responding to certain requests.
12. Complaints
If you have concerns regarding how we process your personal data, we encourage you to contact us first so that we have the opportunity to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.
13. Data security
We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, misuse, alteration and disclosure.
While we continually seek to maintain appropriate security standards, no method of electronic transmission or storage can be guaranteed to be completely secure.
14. Third-party websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the content, security or privacy practices of those websites, and we recommend reviewing their privacy policies separately.
15. Children
Our website is intended only for individuals aged 18 years or over.
We do not knowingly collect personal data from children.
If we become aware that personal data relating to a child has been collected unintentionally, we will take reasonable steps to delete that information.
16. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal or regulatory developments.
The latest version will always be published on this website, together with its effective date.
17. Contact us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
Peptology Labs Ltd
66 Paul Street
London
England
EC2A 4NA
United Kingdom
Email: info@peptologylabs.uk
Website: peptologylabs.uk