Privacy policy
Peptology Labs — Privacy Policy
Effective date: 29 March 2026
This Privacy Policy sets out how Peptology Labs Ltd (“Peptology Labs”, “we”, “us” and “our”) collects, uses, and protects personal data when you access our website or purchase products from us.
We take a structured and controlled approach to data handling, consistent with the standards applied across our operations.
By using our website, you acknowledge that your personal data will be handled in accordance with this Privacy Policy.
1. Who we are
Peptology Labs Ltd is a company registered in England and Wales under company number 17117319.
Registered address:
Peptology Labs Ltd
Gloucester Street
London WC1N 3AX
United Kingdom
Email: info@peptologylabs.uk
Website: peptologylabs.uk
We are the data controller responsible for your personal data.
2. The data we collect
We may collect and process the following categories of personal data:
- Name
- Billing address
- Delivery address
- Email address
- Phone number
- Order and transaction details
- Account login information, where applicable
- Communication history, including emails and enquiries
- IP address and technical device data
- Website usage data, including pages visited and interactions
We do not intentionally collect sensitive personal data.
3. How we collect your data
We collect personal data:
- when you place an order
- when you create an account
- when you contact us
- when you sign up to emails or updates
- automatically through cookies and similar tracking technologies
- from third-party providers such as payment processors and delivery partners
4. How we use your data
We use your data only where necessary to operate, fulfil orders, and maintain a secure and reliable service.
This includes using personal data to:
- process and fulfil orders
- take and manage payments
- arrange delivery
- provide customer support
- communicate with you about your order
- improve our website and services
- prevent fraud and maintain security
- comply with legal and regulatory obligations
Where applicable, we may also use your data for marketing purposes where you have given consent or where another lawful basis applies.
We do not use personal data to make automated decisions that affect your rights or access to services.
5. Lawful basis for processing
We process personal data under the following lawful bases:
- Contract — where processing is necessary to fulfil your order
- Legal obligation — where processing is necessary to comply with applicable legal requirements
- Legitimate interests — where processing is necessary to operate, protect, and improve our business
- Consent — where consent is required for marketing communications or certain cookies
6. Marketing communications
If you opt in to marketing, we may send updates about products, availability, and related information.
You can unsubscribe at any time by:
- clicking the unsubscribe link in any marketing email
- contacting us directly at info@peptologylabs.uk
Marketing communications are only sent where a valid lawful basis exists, and consent can be withdrawn at any time.
7. Cookies
We use cookies and similar technologies to:
- ensure the website functions correctly
- improve user experience
- analyse website performance
Some cookies are essential and do not require consent. Others, including analytics or marketing cookies, may require your consent depending on applicable law.
You can manage cookies through your browser settings or through any cookie controls presented on our website.
8. Sharing your data
We may share your data with trusted third parties where necessary, including:
- Shopify, our ecommerce platform
- payment processors
- delivery and logistics providers
- IT, hosting, and website service providers
- analytics and marketing providers, where used
- legal, regulatory, or law enforcement authorities where required
We do not sell your personal data.
All third-party providers are required to handle personal data in accordance with applicable data protection standards.
9. International transfers
Some of our service providers may process personal data outside the United Kingdom.
Where this occurs, we ensure that appropriate safeguards are in place to protect personal data in accordance with applicable data protection law.
10. Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, and regulatory requirements.
Typical retention periods may include:
- Order records — up to 6 years
- Customer communications — up to 24 months
- Marketing data — until you unsubscribe or withdraw consent
- Account data — until the account is inactive or deleted
We may retain data for longer where required by law or where there is a legitimate need to do so.
11. Your rights
Subject to applicable law, you have the right to:
- request access to your personal data
- request correction of inaccurate or incomplete data
- request deletion of your personal data
- request restriction of processing
- object to certain processing
- withdraw consent where processing is based on consent
- request transfer of your data in a portable format where applicable
To exercise any of these rights, contact us at info@peptologylabs.uk.
12. Complaints
If you have any concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.
13. Data security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
14. Third-party links
Our website may include links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of those third parties, and we encourage you to review their privacy policies separately.
15. Children
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
16. Changes to this policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The most current version will always be available on our website, and the effective date will be updated where appropriate.
17. Contact us
Peptology Labs Ltd
Gloucester Street
London WC1N 3AX
United Kingdom
Email: info@peptologylabs.uk
Website: peptologylabs.uk